Shipping and Return Policy

At We Are Glocals, we strive to ensure that your order is delivered to you in a timely and efficient manner. Below is our shipping policy to help you understand our shipping procedures and expectations.

Shipping Locations:

  • We ship to the following locations:

Currently, we have 9 separate shipping regions:

1. The US
2. Europe

  • A, B, C–Aland Islands, Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
  • D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
  • G, H, I, J, K–Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo
  • L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
  • P, R, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
  • U, V–Ukraine, Vatican City

3. The UK
4. EFTA states

  • Iceland, Liechtenstein, Norway, Switzerland

5. Canada
6. Australia/New Zealand
7. Japan
8. Brazil

  • We do not ship to: 
  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • The Gaza Strip region in Palestine
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea 

Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.

Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.

Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.

**Order Tracking:**

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

**International Shipping:**

  • International shipping is available to selected countries. Delivery times and shipping costs vary depending on the destination.
  • Customers are responsible for any customs duties, taxes, and fees that may apply to international shipments.

 

**Delivery Issues:**

  • If your package is delayed, lost, or damaged in transit, please contact our customer service team at eze@we-are-glocals.com] for assistance.
  • We are not responsible for delays caused by carriers or unforeseen circumstances such as weather conditions or natural disasters.

**Incorrect Addresses:**

  • Please ensure that the shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you realize that you entered an incorrect address, please contact us immediately at eze@we-are-glocals.com. We will do our best to assist you, but we cannot guarantee changes can be made once the order has been processed.

**Return Policy**

We Are Glocals is committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied, we are here to help.

**Eligibility for Returns:**

- Items must be returned within 14 days from the date of purchase.
- Items must be in their original condition: unworn, unwashed, and with all original tags attached.
- Certain items are non-returnable, including:
- Sale items
- Undergarments
- Custom-made products

**Return Process:**

1. To initiate a return, please contact our customer service team at eze@we-are-glocals.com.
2. Provide your order number and reason for the return.
3. Once your return is approved, you will receive instructions on how to send the item(s) back to us.
4. Please include a copy of the receipt or proof of purchase in the return package.

**Return Shipping:**

- Return shipping costs are covered by the customer.
- Customers are responsible for shipping the item(s) back.
- Please use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost during return shipping.

**Refunds:**

- Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5 business days.
- Refunds will be issued to the original payment method or as store credit, as per your preference.
- A restocking fee of 10% may apply and will be deducted from your refund.

**Exchanges:**

- If you need to exchange an item for a different size or color, please follow the return process and specify that you would like an exchange.
- Exchanges are subject to the same conditions and time frame as returns.
- Availability of exchanges depends on stock availability.

**Damaged or Defective Items:**

- If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item.
- Provide details and a photo of the damage or defect.
- We will offer a replacement, repair, or refund, based on your preference and item availability.

**International Returns:**

- For international returns, please contact us at eze@we-are-glocals.com for specific instructions and additional considerations.
- Customers are responsible for international return shipping costs and any related customs fees.

**Customer Service:**

- For any return-related queries, please contact our customer service team at

eze@we-are-glocals.com.

- Our customer service hours are from 5:30pm to 8pm.


We appreciate your business and hope you are satisfied with your purchase. Thank you for shopping with We Are Glocals.